Privacy Policy

BreakSolve ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, use our software products, or engage our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

We collect information you voluntarily provide and information generated automatically when you interact with our platforms.

Information you provide

• Contact details — name, email, phone, company name when you submit forms or request a quote.
• Project information — requirements, files, or briefs you share for proposal or development.
• Account credentials — username and hashed password if you sign up for a client portal or product.
• Payment data — billing address, tax ID and invoice details (we never store full card numbers — payments go through PCI-DSS compliant gateways).

Information collected automatically

• Device & browser data — IP address, browser type, OS, device identifiers.
• Usage data — pages visited, time on site, click paths, referrer URL.
• Cookies & similar technologies — see "Cookies & Tracking" below.

We use the information we collect for the following purposes:

• Deliver, operate and maintain our websites, products and services.
• Respond to inquiries, send proposals, schedule consultations and provide support.
• Process payments and issue invoices.
• Send service updates, security alerts and (with your consent) marketing communications.
• Improve our products through analytics, performance monitoring and user research.
• Comply with legal obligations, prevent fraud and enforce our Terms.

We use cookies, local storage and similar technologies to operate the site and analyse traffic. Cookies fall into three buckets:

• Strictly necessary — required for core features like authentication and session security. Cannot be turned off.
• Analytics — help us understand how visitors interact with our site (e.g. Google Analytics 4). Anonymised where possible.
• Marketing — used by advertising partners to show relevant ads. Set only with your consent.

We do not sell your personal information. We share data only with the following categories of recipients, and only as necessary:

• Service providers — hosting, payment processors, email delivery, analytics, CRM, all bound by contractual confidentiality.
• Professional advisors — legal, accounting and audit partners under professional secrecy obligations.
• Authorities — when required by law, court order, or to protect our rights, users or the public.
• Business transfers — in the event of a merger, acquisition or sale of assets, with notice to affected users.

We apply industry-standard technical and organisational measures to protect your data: TLS 1.2+ in transit, AES-256 at rest, role-based access control, audit logging, regular vulnerability scanning and least-privilege practices.

No internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security and you share data at your own risk.

Depending on your location (GDPR, CCPA, PDPA, etc.), you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — correct inaccurate or incomplete information.
• Erasure — request deletion, subject to legal retention obligations.
• Restriction & Objection — limit or object to certain processing.
• Portability — receive your data in a machine-readable format.
• Withdraw consent — opt out of marketing or revoke consent at any time.

We retain personal data only as long as needed to fulfil the purposes for which it was collected, comply with legal obligations (typically 5–7 years for financial records), resolve disputes and enforce agreements. Marketing data is retained until you unsubscribe.

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We operate globally. Your information may be transferred to, stored or processed in countries outside your own. Where required, we use Standard Contractual Clauses or other lawful transfer mechanisms to ensure your data remains protected.

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of every third-party service you use.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated by email or a prominent site notice. Continued use after the effective date constitutes acceptance of the updated policy.

For questions, requests or complaints about this Privacy Policy or our data practices, reach out at: