Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites, products, software, and services provided by BreakSolve ("we", "us", "our"). By accessing or using our services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree, you may not use our services.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our services. By using the site, you confirm you meet these requirements and that any information you provide is accurate and current.

BreakSolve provides custom software development, SaaS products, ERP implementation, mobile app development, cloud & DevOps consulting, UI/UX design and related professional services.

The scope, deliverables, milestones and pricing of any engagement are defined in a separate Statement of Work, Master Service Agreement or signed proposal which forms an integral part of these Terms.

When you create an account on any of our products or client portals, you agree to:

• Provide accurate, current and complete information.
• Maintain the confidentiality of your password and credentials.
• Be responsible for all activity that occurs under your account.
• Notify us immediately of any unauthorised access or security breach.
• Not share, sell or transfer your account to a third party.

All content on our website — text, graphics, logos, code, designs and trademarks — is owned by BreakSolve or its licensors and protected by intellectual property laws.

Custom development projects

• Upon final payment, full ownership of project-specific source code, designs and IP is transferred to you, the client.
• Pre-existing libraries, frameworks, internal tools and reusable components remain our property and are licensed to you under a perpetual, non-exclusive, royalty-free licence.
• Open-source components retain their original licences (MIT, Apache 2.0, etc.) and obligations.

SaaS / hosted products

• We retain all rights, title and interest in the SaaS product, including all updates and improvements.
• You receive a non-exclusive, non-transferable, revocable subscription licence to use the product per your plan.

You agree NOT to:

• Use our services for any unlawful, fraudulent, harmful or abusive purpose.
• Attempt to gain unauthorised access to any systems, accounts or data.
• Reverse engineer, decompile, disassemble or otherwise derive source code from our products.
• Upload viruses, malware or any code intended to disrupt or damage our infrastructure.
• Resell, sublicense or redistribute our services without express written permission.
• Use the platform to harass, defame or violate the rights of any third party.

Pricing, billing cycles and payment milestones are detailed in your signed proposal or subscription plan.

• Custom projects — typically 30% on signing, 40% at milestone, 30% on delivery (unless agreed otherwise).
• SaaS subscriptions — billed monthly or annually in advance and renew automatically until cancelled.
• Late payments incur 1.5% monthly interest and may suspend service after 14 days overdue.
• All fees are exclusive of applicable taxes (VAT, GST, withholding tax) which are your responsibility unless stated otherwise.
• Refunds are governed by the refund clause in your individual agreement.

We treat all client information — business plans, source code, customer data, financials — as strictly confidential. A mutual NDA is signed before any technical discussion. Confidentiality obligations survive termination of these Terms for a period of 3 years (or longer where required by law).

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. For custom development, we provide a 90-day post-launch warranty covering defects in delivered code.

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND — EXPRESS OR IMPLIED — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

To the maximum extent permitted by law, BreakSolve shall not be liable for any indirect, incidental, special, consequential or punitive damages, loss of profits, revenue, data, goodwill or business opportunities arising from your use of our services.

In any event, our aggregate liability for all claims arising under these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

You agree to indemnify and hold BreakSolve, its directors, employees and affiliates harmless from any claims, damages, liabilities, costs or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our services or your violation of any law or third-party right.

Either party may terminate the engagement for material breach with 30 days written notice if the breach remains uncured. We reserve the right to suspend or terminate access immediately for serious violations — fraud, security threats, non-payment beyond 60 days or breach of confidentiality.

Upon termination: outstanding fees become due, your access ends, and we will provide a reasonable handover of your data within 30 days. Provisions that by their nature should survive (confidentiality, IP, liability, indemnification) will continue to apply.

These Terms are governed by the laws of the jurisdiction in which BreakSolve is registered, without regard to conflict of law principles. Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, it shall be settled by arbitration in that jurisdiction under the applicable Arbitration Act. The decision shall be final and binding.

Nothing prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond reasonable control — natural disasters, war, terrorism, pandemics, government action, internet or utility outages or industrial disputes. The affected party shall notify the other promptly and resume performance as soon as reasonably possible.

We may modify these Terms at any time. Material changes will be notified via email or a prominent banner at least 14 days before they take effect. Continued use of the services after the effective date constitutes your acceptance of the revised Terms.

For any questions about these Terms or to give notice required under these Terms, contact us at: